|I have a 5 Quart Artisan Stand Mixer and it won't turn on, What do I do?|
|Hello! There are a few things to check. The most common thing we see on the Artisan Mixers is the Mixer Brushes have not been installed correctly.|
Before attempting any repairs make sure your mixer is unplugged.
While the mixer brushes can be installed in any direction, they have to be put in correctly for the mixer to turn on. So start by removing your brush caps, be careful as there is a spring that may pop out, remove the brush. Use a flash light to shine into the brush holder. You should see a square inside, and in one of the corners will be another square (either lower right or upper left) the tappered/ or dog eared side of the brush must line up to that small square. Reinstall brush cap and try again.
The next thing to check would be the mixer cord. Remove the end cap off of the rear of the mixer,